Table of Contents
Overview
This Privacy Policy applies to the website www.techneticsitservices.com and all services, products, and communications operated by Technetics IT Services ("we", "our", or "us"), a company based in Adajan, Surat, Gujarat, India.
By accessing or using our website, submitting a contact form, or engaging with our services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with this policy, please discontinue use of our website.
Plain language summary: We only collect information you voluntarily give us through our contact form. We do not sell your data, and we use it solely to respond to your inquiries and improve our services.
Information We Collect
We collect information in two primary ways: information you provide directly, and information collected automatically when you browse our website.
A Information You Provide Directly
When you complete our contact form, we collect the following fields:
Full Name
Required — for identification
Email Address
Required — for correspondence
Phone Number
Optional — for call-back requests
Inquiry Type
Business / R&D / Partnership
Message / Project Details
Optional — description of your needs or inquiry
B Automatically Collected Information
When you visit our website, our hosting infrastructure and third-party services may automatically record standard technical data, including:
- IP address and approximate geographic location (country/city level)
- Browser type, version, and operating system
- Pages visited, time on page, and navigation path
- Referring URL (where you came from before visiting our site)
- Device type (desktop, mobile, tablet)
- Session duration and interaction metrics
This data is aggregated and anonymised for analytics purposes. It is not linked to personally identifiable information unless you submit a contact form.
How We Use Your Data
We use the information we collect for the following purposes, all of which are grounded in legitimate business interest or your explicit consent:
Responding to Enquiries
To follow up on contact form submissions, schedule consultations, and provide information about our IT solutions or collaboration opportunities.
Service Improvement
To analyse website usage patterns, identify areas for improvement, and enhance the overall user experience on our platform.
Security & Compliance
To detect and prevent fraudulent activity, protect our infrastructure, and comply with applicable legal obligations under Indian law.
Service Communications
To send important updates about our services, project status, or changes to this Privacy Policy — only when relevant to your inquiry or engagement.
We do NOT: sell your personal information to third parties, use your data for unsolicited marketing campaigns, or share your data with advertisers or data brokers.
Third-Party Services
Our website integrates certain third-party tools and services to deliver its functionality. Each service has its own privacy policy and data handling practices:
SheetDB (Form Data Storage)
Contact form submissions are processed and stored via SheetDB, an API service that saves data to Google Sheets. Your name, email, phone, inquiry type, message, and submission timestamp are stored securely. SheetDB acts as a data processor on our behalf. View their privacy policy at sheetdb.io/privacy-policy.
Google Fonts
We use Google Fonts (Inter and Outfit typefaces) loaded via Google's CDN. When the page loads, your browser may send a request to Google's servers, which may log your IP address. See Google's Privacy Policy.
Font Awesome (Icon CDN)
Icons on this website are served via the Font Awesome CDN (Cloudflare). Standard server logs may be recorded. See Font Awesome's Privacy Policy.
Unsplash (Stock Photography)
One background image on the contact section is loaded directly from Unsplash's CDN. No personal data is shared with Unsplash. See Unsplash's Privacy Policy.
Social Media Platforms
Our website contains links to our profiles on LinkedIn, Instagram, Facebook, and X (Twitter). Clicking these links will navigate you to those platforms, which have their own privacy policies and data practices. We do not control or share data with these platforms unless you engage with them directly.
Data Protection & Security
We take reasonable and appropriate technical and organisational measures to safeguard your personal information against unauthorised access, loss, misuse, or disclosure.
HTTPS Encryption
All data transmitted between your browser and our server is encrypted using TLS (HTTPS).
Access Controls
Access to contact form data is restricted to authorised team members only on a need-to-know basis.
Regular Audits
We periodically review our data handling practices and update our security measures as needed.
Secure Storage
Form submissions are stored in secured cloud environments with access logging and authentication.
While we implement robust security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law.
- Contact form submissions: Retained for up to 24 months from the date of submission, unless an active business relationship continues or you request earlier deletion.
- Website analytics data: Aggregated and anonymised analytics data may be retained indefinitely as it cannot be linked to individuals.
- Business correspondence: Email communications related to active or past projects may be retained for up to 5 years for legal and operational purposes.
Upon request, we will delete your personal information from our systems within 30 days, subject to any legal obligations that require us to retain certain records.
Your Rights
Under applicable data protection principles and Indian law (including the Digital Personal Data Protection Act, 2023), you have the following rights regarding your personal information:
Right to Access
Request a copy of the personal data we hold about you.
Right to Correction
Request correction of inaccurate or incomplete personal data we hold about you.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected.
Right to Object
Object to the processing of your personal data for certain purposes, including direct communications.
Right to Data Portability
Request a structured, machine-readable copy of your personal data that you have provided to us.
To exercise any of these rights, please contact us at hr@techneticsitservices.com. We will respond to your request within 30 days. We may ask you to verify your identity before processing your request.
Children's Privacy
Our website and services are intended for business professionals and individuals aged 18 years or older. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted personal information to us, please contact us immediately at hr@techneticsitservices.com and we will promptly delete such information from our records.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:
- Update the "Effective Date" at the top of this page
- Display a prominent notice on our website for a reasonable period
- Where required by law, seek your consent to changes
Continued use of our website after changes become effective constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us. We are committed to resolving any privacy-related issues promptly and transparently.